Shipping Policy – TenzaMerch

Thank you for shopping with us at Tenzamerch, the official merch store under tenzaround.com. We create made-to-order apparel fulfilled by our trusted production partner, Printful.

We want you to know exactly what to expect when it comes to shipping, from production time to delivery. Here’s how it works:

Order Processing & Fulfillment

Every item in our store is made to order. Once you place an order, it goes into production.

Production time: 2–7 business days
You’ll receive a shipping confirmation email with tracking once your order is fulfilled.

Note: During peak seasons or holidays, production may take slightly longer.

Shipping Times

After production, your order is shipped from the nearest Printful facility based on your location.

Estimated shipping times:

Location	Shipping Time
United States	3–7 business days
Canada	5–10 business days
Europe	5–10 business days
Australia/NZ	7–14 business days
Rest of World	10–20 business days

Please note: These are estimated times. Actual delivery may vary based on shipping carrier, customs, or local delays.

Shipping Locations

We currently ship to most countries worldwide. However, there are some locations we cannot ship to due to shipping restrictions. If your country is unavailable at checkout, we’re unable to fulfill orders there at this time.

Shipping Rates

We offer free standard shipping on all products, worldwide, no surprises at checkout. The price you see is the price you pay.

Shipping costs are already included in the product price, so there are no additional fees unless you choose an express shipping option

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your package via the link provided or on our [Track My Order] page (if available).

Delays & Lost Packages

While we do our best to ensure fast and reliable delivery, we are not responsible for delays caused by the carrier, customs, or events beyond our control (e.g., extreme weather, pandemics, etc.).

If your order seems lost or stuck, please contact us at merch@tenzaround.com, we’re here to help.

Incomplete or Incorrect Address

Please double-check your shipping address before submitting your order. If an address is incorrect or incomplete and the item is returned, we may need to charge additional shipping fees to resend it.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages. This is normal with made-to-order products fulfilled from different facilities.

Customs & Duties

International orders may be subject to import duties or taxes. These are set by your country’s customs office and are the responsibility of the customer. We have no control over these charges.